Terms & Conditions
A reading is not a replacement for legal, financial, medical or any other professional advice & should not be considered an alternative by the client. Please consult the appropriate professional for your needs.
Refunds & Cancellations Policy
Please ensure you have read the terms & conditions before purchasing a reading or any workshops, courses or events, this is for your own protection. Should you have any queries please contact me and I will be happy to help you. Face to Face appointments All appointments should be booked in advance. Saturday appointments must be booked in advance and paid for at the time of booking, in the meantime the space may be taken by another person.
All payments are to be made via Bank Transfer If a prepaid reading is cancelled more than 48 hours before the appointment an alternative appointment will be offered, if cancelled within 48 hours of the appointment no refunds will be given and a new appointment will need to be booked & paid for. Should you forget or miss a pre-paid appointment a refund will not be given & no alternative appointment will be given in lieu of it. You will need to book and pay for another appointment.
If I am unable to connect to you & give you a reading you will not be charged, in the event of a prepaid appointment a full refund will be given. It is your responsibility to advise me that we are not connecting, if you agree with all the information during the appointment you are confirming what I am giving you is correct & no refunds after the fact will be given. In the event of you making a payment & should we be unable to agree on a time or date that is mutually agreeable a refund in full will be made immediately, in the event that I am out of the office or without access to the internet a full refund will be made as soon as I am able to, which would be within 48 hours unless an act of God prevents this in which case as soon as circumstances allow the payment will be returned.
I offer a policy of having your email reading back to you within 10 working days of payment being received; if you have not received it in that time-frame please check your spam folder before contacting me or leaving negative feedback. If you do not resonate with the reading please contact me immediately and before leaving feedback, I am happy to do the reading again. However, this will only be done once. Once the reading has been sent to you no refunds will be given.